Frequently Asked Questions

Is the gift packaging included?

Yes, on every order and at no extra cost. Each piece arrives in our cream gift box, tied with a brown ribbon and seated in a fitted interior. There is nothing left for you to wrap.

Can I add a message?

Yes. Add it in the gift note field at checkout. We print it onto a heavy gift card and place it under the ribbon.

Can I send an order straight to the recipient?

Yes. Enter their address as the delivery address and your own as the billing address. Orders going to a different address are packed without an invoice or any pricing, in a plain unbranded outer carton.

How quickly do orders ship?

Within 24 hours on working days. Standard delivery is typically 3 to 7 working days after dispatch, express is typically 1 to 3. See Shipping and Delivery for detail.

Is shipping free?

Standard shipping is complimentary on orders over $75. Below that, a flat rate is calculated at checkout.

What if it is not right?

Return any unused item in its original packaging within 30 days for a full refund, or tell us and we will exchange it. If you bought early for an occasion, we will extend the window. Just ask. See Returns and Exchanges.

Do you ship internationally?

Yes. Available destinations and rates are shown at checkout. Import duties or taxes charged by the destination country are the recipient's responsibility unless stated otherwise at checkout.

Can I order in bulk for my team or clients?

Yes, this is something we do regularly. See Corporate Gifting or write to us with numbers and a date and we will come back with options.

How do I choose if I have no idea what to get?

Start from the person rather than the product. The menu is built around who it is for and what the occasion is. If you are still stuck, tell us about them and we will suggest two or three things.

How do I contact you?

Through the contact page. A person answers, usually within one working day.