Returns & Exchanges

If a gift is not right, we would rather fix it than have you keep it.

30 days

You may return any unused item in its original packaging within 30 days of delivery for a full refund of the item price. Because gifts are often bought well ahead of the occasion, the 30 days run from the date of delivery rather than the date of purchase. If you have bought early for a birthday or Christmas, contact us and we will extend it.

Condition

Items need to come back unused and in the original gift box, with any seals intact. For hygiene reasons, grooming and personal care products cannot be returned once opened unless they are faulty. Personalised or engraved items cannot be returned unless faulty.

How to start a return

Contact us with your order number and a short note on what is wrong. We will reply with return instructions. Please do not send anything back before contacting us, as we may be able to resolve it without a return.

Exchanges

If you would prefer a different piece, tell us which one when you get in touch. We will arrange a direct exchange rather than putting you through a refund and a second order.

Faulty or damaged

If something arrives damaged or develops a fault, contact us within 30 days with a photograph. We will replace it or refund it in full, and we cover the return shipping. This does not affect your statutory rights.

Refunds

Refunds are issued to the original payment method once the return has been received and checked, usually within 5 working days. Original shipping charges are refunded only where the item was faulty or sent in error.